AI is just an instrument in your CX symphony - how to conduct it well, according to NiCE analysts
Inside NiCE Analyst Summit 2025: Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated. [...]
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How Anthropic's Claude cuts SOC investigation time from 5 hours to 7 minutes
Integrating AI models directly into extended detection and response (XDR) platforms is delivering breakthrough improvements in SOC investigation speed and accuracy.In an exclusive interview with Ventu [...]
Samsung HW-QS700F soundbar review: Sophisticated design, automatic adjustments
It’s nice to see Samsung offer something new for 2025. For the last few years, the company has been updating existing designs for its annual refreshes, especially its most premium soundbar, the Q990 [...]
Samsung's Music Studio speakers and two of its 2026 soundbars are available now
Back at CES, Samsung showed off a new line of speakers and two of its 2026 soundbars. Today, the company announced pricing for the entire suite of new products, including two soundbars that weren’t [...]
Corti’s new Symphony AI beats OpenAI and Anthropic on medical coding
The Copenhagen-based health AI company built Symphony on peer-reviewed research from the largest medical coding study of its kind, treating coding as a reasoning task rather than a labelling problem. [...]
Anthropic rolls out Claude AI for finance, integrates with Excel to rival Microsoft Copilot
Anthropic is making its most aggressive push yet into the trillion-dollar financial services industry, unveiling a suite of tools that embed its Claude AI assistant directly into Microsoft Excel and c [...]
Mastering the CX symphony in 2025: How to make AI play in tune, according to NiCE analysts
Inside NiCE Analyst Summit 2025: Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated. [...]
PartyStudio is a wireless MIDI speaker with 128 built-in instrument sounds
There are a slew of keyboards and apps that help people learn how to play the piano, but a small company called PopuMusic is showing off an intriguing set of products at CES to make the process easier [...]