2025-12-09
Tracking every decision, dollar and delay: The new process intelligence engine driving public-sector progress
Presented by Celonis
The State of Oklahoma discovered its blind spots the hard way. In April 2023, a legislative report revealed its agencies had spent $3 billion without proper oversight. Janet Morrow, Director of Oklahoma's Risk, Assessment and Compliance Division, set out to track thousands of monthly transactions across dozens of disconnected systems.
The Sooner State became the first U.S. state to apply process intelligence (PI) technology for procurement oversight. The transformation, Morrow says, was immediate. Real-time monitoring replaced multi-year audit cycles. The platform from market-leader Celonis quickly identified more than $10 million of inappropriate spending. And the oversight team was able to redeploy staff from 13 to 5 members while dramatica [...]
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