The company formerly known as Intercom just did something that no major customer service platform has attempted at scale: it built an AI agent whose sole job is to manage another AI agent.Fin Operator [...]
OpenAI on Wednesday launched GPT-Live, a pair of new voice models that fundamentally redesign how people talk to ChatGPT — replacing the company's existing Advanced Voice Mode with an architect [...]
Back in September during Meta Connect, the company previewed a new ability for its smart glasses lineup called Conversation Focus. The feature, which is able to amplify the voices of people around you [...]
Block, the technology company founded by former Twitter CEO Jack Dorsey that owns Square, Cash App and the music streaming service Tidal, is open-sourcing Berd, a desktop application it originally bui [...]
A single AI agent conversation can look flawless scored on its own and still point to a broken product. That gap is driving a shift in how enterprises evaluate agents, away from scoring individual tra [...]