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Netomi raises $110 million as Accenture and Adobe bet on AI for customer service
Netomi, the San Francisco-based startup building AI systems for enterprise customer service, said Thursday that it has raised $110 million in new funding in a round led by Accenture Ventures, with par [...]
Tome's founders ditch viral presentation app with 20M users to build AI-native CRM Lightfield
Lightfield, a customer relationship management platform built entirely around artificial intelligence, officially launched to the public this week after a year of quiet development — a bold pivot by [...]
Orchestration is the new challenge for CX in the age of AI agents
Presented by Tata Communications Enterprises are deploying AI agents, voice AI, and automation across messaging, voice, and digital channels faster than the architecture meant to support it. Most of t [...]
Amazon and Chobani adopt Strella's AI interviews for customer research as fast-growing startup raises $14M
One year after emerging from stealth, Strella has raised $14 million in Series A funding to expand its AI-powered customer research platform, the company announced Thursday. The round, led by Bessemer [...]
As enterprises confront AI agent sprawl, xpander wants them to own their own control and context layer
Enterprise AI has a new infrastructure problem: companies are accumulating agents faster than they are developing systems to govern them.Gartner estimates that the average global Fortune 500 company w [...]
While everyone talks about an AI bubble, Salesforce quietly added 6,000 enterprise customers in 3 months
While Silicon Valley debates whether artificial intelligence has become an overinflated bubble, Salesforce's enterprise AI platform quietly added 6,000 new customers in a single quarter — a 48% [...]
ProWritingAid VS Grammarly: Which Grammar Checker is Better in (2022) ?
ProWritingAid VS Grammarly: When it comes to English grammar, there are two Big Players that everyone knows of: the Grammarly and ProWritingAid. but you are wondering which one to choose so here we [...]