2025-12-26
The enterprise voice AI split: Why architecture — not model quality — defines your compliance posture
For the past year, enterprise decision-makers have faced a rigid architectural trade-off in voice AI: adopt a "Native" speech-to-speech (S2S) model for speed and emotional fidelity, or stick with a "Modular" stack for control and auditability. That binary choice has evolved into distinct market segmentation, driven by two simultaneous forces reshaping the landscape.
What was once a performance decision has become a governance and compliance decision, as voice agents move from pilots into regulated, customer-facing workflows.
On one side, Google has commoditized the "raw intelligence" layer. With the release of Gemini 2.5 Flash and now [...]
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