The company formerly known as Intercom just did something that no major customer service platform has attempted at scale: it built an AI agent whose sole job is to manage another AI agent.Fin Operator [...]
Intercom is taking an unusual gamble for a legacy software company: building its own AI model.The 15-year-old, Dublin, Ireland-based massive customer service platform announced Fin Apex 1.0 on Thursda [...]
Salesforce on Wednesday unveiled the most ambitious architectural transformation in its 27-year history, introducing "Headless 360" — a sweeping initiative that exposes every capability in [...]
As 50,000 attendees descend on Salesforce's Dreamforce conference this week, the enterprise software giant is making its most aggressive bet yet on artificial intelligence agents, positioning its [...]
Five years and $27.7 billion after Salesforce acquired Slack, the two products are finally starting to function as a single system. On Tuesday, Slack launched an integration that connects Slackbot — [...]
Salesforce on Tuesday launched an entirely rebuilt version of Slackbot, the company's workplace assistant, transforming it from a simple notification tool into what executives describe as a fully [...]
While Silicon Valley debates whether artificial intelligence has become an overinflated bubble, Salesforce's enterprise AI platform quietly added 6,000 new customers in a single quarter — a 48% [...]
Salesforce acquires Fin, the customer-service AI company formerly known as Intercom, in a deal worth about $3.6bn. The CRM giant signed a definitive agreement on Monday, it said, to fold Fin’s “cu [...]
Netomi, the San Francisco-based startup building AI systems for enterprise customer service, said Thursday that it has raised $110 million in new funding in a round led by Accenture Ventures, with par [...]