Presented by TwilioThe customer data infrastructure powering most enterprises was architected for a world that no longer exists: one where marketing interactions could be captured and processed in batches, where campaign timing was measured in days (not milliseconds), and where "personalization" meant inserting a first name into an email template.Conversational AI has shattered those assumptions.AI agents need to know what a customer just said, the tone they used, their emotional state, and their complete history with a brand instantly to provide relevant guidance and effective resolution. This fast-moving stream of conversational signals (tone, urgency, intent, sentiment) represents a fundamentally different category of customer data. Yet the systems most enterprises rely on tod [...]
While Silicon Valley debates whether artificial intelligence has become an overinflated bubble, Salesforce's enterprise AI platform quietly added 6,000 new customers in a single quarter — a 48% [...]
Netomi, the San Francisco-based startup building AI systems for enterprise customer service, said Thursday that it has raised $110 million in new funding in a round led by Accenture Ventures, with par [...]
AI agents – task-specific models designed to operate autonomously or semi-autonomously given instructions — are being widely implemented across enterprises (up to 79% of all surveyed for a PwC rep [...]
Amazon Web Services on Tuesday launched one of the most consequential enterprise AI plays in the company's 20-year history, simultaneously bringing OpenAI's most powerful models to its Bedro [...]
One year after emerging from stealth, Strella has raised $14 million in Series A funding to expand its AI-powered customer research platform, the company announced Thursday. The round, led by Bessemer [...]
For the first time on a major AI platform release, security shipped at launch — not bolted on 18 months later. At Nvidia GTC this week, five security vendors announced protection for Nvidia's a [...]
The vector database category is undergoing a shift in response to the needs of agentic AI. The retrieval-augmented generation (RAG)-to-vector database pipeline doesn't cut it anymore; agentic AI [...]
With some needed infrastructure now being developed for agentic commerce, enterprises will want to figure out how to participate in this new form of buying and selling. But it remains a fragmented Wil [...]