Presented by TwilioThe customer data infrastructure powering most enterprises was architected for a world that no longer exists: one where marketing interactions could be captured and processed in batches, where campaign timing was measured in days (not milliseconds), and where "personalization" meant inserting a first name into an email template.Conversational AI has shattered those assumptions.AI agents need to know what a customer just said, the tone they used, their emotional state, and their complete history with a brand instantly to provide relevant guidance and effective resolution. This fast-moving stream of conversational signals (tone, urgency, intent, sentiment) represents a fundamentally different category of customer data. Yet the systems most enterprises rely on tod [...]
While Silicon Valley debates whether artificial intelligence has become an overinflated bubble, Salesforce's enterprise AI platform quietly added 6,000 new customers in a single quarter — a 48% [...]
AI agents – task-specific models designed to operate autonomously or semi-autonomously given instructions — are being widely implemented across enterprises (up to 79% of all surveyed for a PwC rep [...]
One year after emerging from stealth, Strella has raised $14 million in Series A funding to expand its AI-powered customer research platform, the company announced Thursday. The round, led by Bessemer [...]
For the first time on a major AI platform release, security shipped at launch — not bolted on 18 months later. At Nvidia GTC this week, five security vendors announced protection for Nvidia's a [...]
With some needed infrastructure now being developed for agentic commerce, enterprises will want to figure out how to participate in this new form of buying and selling. But it remains a fragmented Wil [...]
Presented by SalesforceIn 2025, Salesforce conducted a series of C-suite research studies to capture if and how top decision-makers are building an agentic AI strategy. While the research shows positi [...]
Presented by EdgeVerveArtificial intelligence (AI) has long promised to change the way enterprises operate. For years, the focus was on assistants, systems that could surface information, summarize do [...]
CrowdStrike CEO George Kurtz highlighted in his RSA Conference 2026 keynote that the fastest recorded adversary breakout time has dropped to 27 seconds. The average is now 29 minutes, down from 48 min [...]