2025-12-15
Presented by Twilio
The customer data infrastructure powering most enterprises was architected for a world that no longer exists: one where marketing interactions could be captured and processed in batches, where campaign timing was measured in days (not milliseconds), and where "personalization" meant inserting a first name into an email template.
Conversational AI has shattered those assumptions.
AI agents need to know what a customer just said, the tone they used, their emotional state, and their complete history with a brand instantly to provide relevant guidance and effective resolution. This fast-moving stream of conversational signals (tone, urgency, intent, sentiment) represents a fundamentally different category of customer data. Yet the systems mo [...]
2025-10-20
AI agents – task-specific models designed to operate autonomously or semi-autonomously given instructions — are being widely implemented across enterprises (up to 79% of all surveyed for a PwC rep [...]
2025-10-16
One year after emerging from stealth, Strella has raised $14 million in Series A funding to expand its AI-powered customer research platform, the company announced Thursday. The round, led by Bessemer [...]
2025-12-01
With some needed infrastructure now being developed for agentic commerce, enterprises will want to figure out how to participate in this new form of buying and selling. But it remains a fragmented Wil [...]
2025-10-27
Watch out, DeepSeek and Qwen! There's a new king of open source large language models (LLMs), especially when it comes to something enterprises are increasingly valuing: agentic tool use — that [...]
2025-11-20
Lightfield, a customer relationship management platform built entirely around artificial intelligence, officially launched to the public this week after a year of quiet development — a bold pivot by [...]
2025-10-26
For three decades, the web has been designed with one audience in mind: People. Pages are optimized for human eyes, clicks and intuition. But as AI-driven agents begin to browse on our behalf, the hum [...]
2025-10-23
Data engineers should be working faster than ever. AI-powered tools promise to automate pipeline optimization, accelerate data integration and handle the repetitive grunt work that has defined the pro [...]
2025-11-06
Even as concern and skepticism grows over U.S. AI startup OpenAI's buildout strategy and high spending commitments, Chinese open source AI providers are escalating their competition and one has e [...]
2025-10-29
Presented by ElasticAs organizations scramble to enact agentic AI solutions, accessing proprietary data from all the nooks and crannies will be keyBy now, most organizations have heard of agentic AI, [...]