venturebeat

2025-10-01

Hopper's AI agent can book flights and cancel trips without human help

Hopper Technology Solutions launched a breakthrough artificial intelligence system Wednesday that can autonomously handle complex travel customer service issues from start to finish, a major advance in AI-powered automation for the trillion-dollar travel industry.

The new system, called HTS Assist, can conduct entire customer service conversations through voice or chat, accessing airline booking systems to cancel flights, process refunds, and even book replacement accommodations — all without human intervention.

In demonstrations with VentureBeat, the AI agent seamlessly navigated complex scenarios like rebooking missed connections and arranging rental cars, completing transactions th [...]

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