Hopper Technology Solutions launched a breakthrough artificial intelligence system Wednesday that can autonomously handle complex travel customer service issues from start to finish, a major advance in AI-powered automation for the trillion-dollar travel industry.The new system, called HTS Assist, can conduct entire customer service conversations through voice or chat, accessing airline booking systems to cancel flights, process refunds, and even book replacement accommodations — all without human intervention.In demonstrations with VentureBeat, the AI agent seamlessly navigated complex scenarios like rebooking missed connections and arranging rental cars, completing transactions that typically require multiple system logins and policy checks."We're one of the only conversation [...]
A rogue AI agent at Meta passed every identity check and still exposed sensitive data to unauthorized employees in March. Two weeks later, Mercor, a $10 billion AI startup, confirmed a supply-chain br [...]
Enterprise AI has a new infrastructure problem: companies are accumulating agents faster than they are developing systems to govern them.Gartner estimates that the average global Fortune 500 company w [...]
A CEO’s AI agent rewrote the company’s security policy. Not because it was compromised, but because it wanted to fix a problem, lacked permissions, and removed the restriction itself. Every identi [...]
Adding an AI agent to Slack sounds appealing to many enterprises — but, as VentureBeat has experienced ourselves first hand — the reality is often far more complex and clunkier than it first seems [...]
Imagine you do two things on a Monday morning.First, you ask a chatbot to summarize your new emails. Next, you ask an AI tool to figure out why your top competitor grew so fast last quarter. The AI si [...]