Netomi raises $110 million as Accenture and Adobe bet on AI for customer service

Netomi, the San Francisco-based startup building AI systems for enterprise customer service, said Thursday that it has raised $110 million in new funding in a round led by Accenture Ventures, with par [...]

Amazon and Chobani adopt Strella's AI interviews for customer research as fast-growing startup raises $14M

One year after emerging from stealth, Strella has raised $14 million in Series A funding to expand its AI-powered customer research platform, the company announced Thursday. The round, led by Bessemer [...]

While everyone talks about an AI bubble, Salesforce quietly added 6,000 enterprise customers in 3 months

While Silicon Valley debates whether artificial intelligence has become an overinflated bubble, Salesforce's enterprise AI platform quietly added 6,000 new customers in a single quarter — a 48% [...]

How I Get Free Traffic from ChatGPT in 2025 (AIO vs SEO)

Three weeks ago, I tested something that completely changed how I think about organic traffic. I opened ChatGPT and asked a simple question: "What's the best course on building SaaS with Wor [...]

Orchestration is the new challenge for CX in the age of AI agents

Presented by Tata Communications Enterprises are deploying AI agents, voice AI, and automation across messaging, voice, and digital channels faster than the architecture meant to support it. Most of t [...]

Scaling AI into production is forcing a rethink of enterprise infrastructure

Presented by NutanixAcross industries, organizations are focused on how to move from AI pilots, proofs of concept, and cloud-based experimentation to deploying it at scale — across real workloads, f [...]

Tome's founders ditch viral presentation app with 20M users to build AI-native CRM Lightfield

Lightfield, a customer relationship management platform built entirely around artificial intelligence, officially launched to the public this week after a year of quiet development — a bold pivot by [...]

Why agentic AI needs a new category of customer data

Presented by TwilioThe customer data infrastructure powering most enterprises was architected for a world that no longer exists: one where marketing interactions could be captured and processed in bat [...]

What enterprises should know about The White House's new AI 'Manhattan Project' the Genesis Mission

President Donald Trump’s new “Genesis Mission” unveiled Monday is billed as a generational leap in how the United States does science akin to the Manhattan Project that created the atomic bomb d [...]