Intuit's AI agents hit 85% repeat usage. The secret was keeping humans involved
When Intuit shipped AI agents to 3 million customers, 85% came back. The reason, according to the company's EVP and GM: combining AI with human expertise turned out to matter more than anyone expected — not less.Marianna Tessel, the financial software company’s EVP and GM, calls this AI-HI combination a “massive ask” from its customers, noting that it provides another level of confidence and trust. “One of the things we learned that has been fascinating is really the combination of human intelligence and artificial intelligence,” Tessel said in a new VB Beyond the Pilot podcast. “Sometimes it's the combination of AI and HI that gives you better results.”Chatbots alone aren’t the answer Intuit — the parent company of QuickBooks, TurboTax, MailChimp and other [...]
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Intuit learned to build AI agents for finance the hard way: Trust lost in buckets, earned back in spoonfuls
Building AI for financial software requires a different playbook than consumer AI, and Intuit's latest QuickBooks release provides an example.The company has announced Intuit Intelligence, a syst [...]
Intuit is betting its 40 years of small business data can outlast the SaaSpocalypse
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Upwork study shows AI agents excel with human partners but fail independently
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Microsoft says ungoverned AI agents could become corporate 'double agents.' Its fix costs $99 a month.
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OpenAI unveils Workspace Agents, a successor to custom GPTs for enterprises that can plug directly into Slack, Salesforce and more
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From human clicks to machine intent: Preparing the web for agentic AI
For three decades, the web has been designed with one audience in mind: People. Pages are optimized for human eyes, clicks and intuition. But as AI-driven agents begin to browse on our behalf, the hum [...]