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Agentic reliability and evaluations : Enterprises that got burned by a bad eval are the most likely to remove humans from the loop, not the least
Across 108 enterprises, trust in automated agent evaluation rose sharply in July — and the failure rate it is supposed to predict did not move at all. The share of organizations that fully trust aut [...]
Hopper's AI agent can book flights and cancel trips without human help
Hopper Technology Solutions launched a breakthrough artificial intelligence system Wednesday that can autonomously handle complex travel customer service issues from start to finish, a major advance i [...]
Salesforce Research: Across the C-suite, trust is the key to scaling agentic AI
Presented by SalesforceIn 2025, Salesforce conducted a series of C-suite research studies to capture if and how top decision-makers are building an agentic AI strategy. While the research shows positi [...]
The agent evaluation gap: Enterprise AI organizations have a reality-alignment problem, not a coverage problem — and most are shipping to production anyway
Across 157 enterprises, organizations are granting AI agents more autonomy while trusting the evaluations meant to gate that autonomy less. Half have already shipped an agent that passed their interna [...]
