Agents think in milliseconds, legacy infrastructure doesn't. LinkedIn, Walmart and Zendesk shared how they closed the gap at VB Transform 2026
Legacy infrastructure, not the models themselves, is what's actually slowing AI agents down. That was the shared conclusion of three infrastructure leaders — from LinkedIn, Walmart, and Zendesk — at VB Transform 2026.The panel brought together Animesh Singh, senior director of AI platform and infrastructure at LinkedIn, Desiree Gosby, SVP of corporate technology services and technology strategy at Walmart, and Sami Ghoche, VP of applied AI at Zendesk, each describing what actually broke when they moved agents from pilot to production. Each arrived at the same conclusion from a different starting point: None of the bottlenecks they hit were model problems.What tied their answers together was a shared premise: most enterprise infrastructure was built for how humans work, not for how [...]
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