2025-10-09
Zendesk launches new AI capabilities for the Resolution Platform, creating the ultimate service experience for all
Presented by Zendesk
Zendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk is poised to generate about $200 million in AI-related revenue this year, double than some of its largest competitors, while investing $400 million dollars in R&D. Much of that research is focused on upgrading the Zendesk Resolution Platform, a complete AI-first solution for customer service, employee service, and contact center teams, announced at Relate this past March.
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