AI’s Biggest Barrier Isn’t Capability. It’s Trust.
As AI takes on a larger role in core business workflows and customer engagement, the challenge is no longer adoption; it’s trust. Even as organizations scale AI to increase efficiency, customers don’t automatically extend confidence in it. According to KPMG’s 2025 global study on trust, attitudes and use of artificial intelligence, only 41% of Americans are willing to trust AI, while 70% expect it to benefit them. The issue isn’t that people don’t see the value in AI, it’s that organizations… [...]
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