2025-11-20
The $5 million lesson: Why accessibility should be part of your risk plan
Presented by AudioEye
In 2020, a blind customer named Juan Alcazar filed a lawsuit against Fashion Nova, alleging that the company’s website was inaccessible and denied blind customers the same access as everyone else.
It was, in many ways, an ordinary web accessibility lawsuit. One of many filed in federal court that year. Most ended the same way: management distraction, a pledge to fix accessibility issues, legal fees and then a five-figure settlement.
But this case didn’t settle. Fashion Nova fought it.
Five years and more than 200 filings later, they agreed to pay $5.15 million to settle what had become a class action lawsuit. The c [...]
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