Presented by ZendeskAgentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But he notes that support presents a distinct challenge. "Support is special because you’re putting an autonomous AI agent right in front of your customer," Upadhyay says. "You have to be confident that it’s going to do the right thing for the customer and by the customer. Every step forward in AI should make service more dependable for both customers and human agents." Zendesk, recently named a Leader in the 2025 Gartner Magic Quadrant for the CRM Customer Engagement Center, started implementing AI agents about a year and a half ago. Since then, they've seen that AI ag [...]
Presented by ZendeskZendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk [...]
The AI updates aren't slowing down. Literally two days after OpenAI launched a new underlying AI model for ChatGPT called GPT-5.3 Instant, the company has unveiled another, even more massive upgr [...]
OpenAI has sent out emails notifying API customers that its chatgpt-4o-latest model will be retired from the developer platform in mid-February 2026,. Access to the model is scheduled to end on Februa [...]
OpenAI introduced a new paradigm and product today that is likely to have huge implications for enterprises seeking to adopt and control fleets of AI agent workers.Called "Workspace Agents," [...]
Artificial intelligence agents powered by the world's most advanced language models routinely fail to complete even straightforward professional tasks on their own, according to groundbreaking re [...]
After months of rumors and reports that OpenAI was developing a new, more powerful AI large language model for use in ChatGPT and through its application programming interface (API), allegedly codenam [...]
The whale has resurfaced. DeepSeek, the Chinese AI startup offshoot of High-Flyer Capital Management quantitative analysis firm, became a near-overnight sensation globally in January 2025 with the rel [...]
Microsoft today announced the general availability of Agent 365 and Microsoft 365 Enterprise 7, two products designed to bring security and governance to the rapidly growing population of AI agents op [...]