2025-11-04
Inside Zendesk’s dual AI leap: From reliable agents to real-time intelligence with GPT-5 and HyperArc
Presented by Zendesk
Agentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But he notes that support presents a distinct challenge.
"Support is special because you’re putting an autonomous AI agent right in front of your customer," Upadhyay says. "You have to be confident that it’s going to do the right thing for the customer and by the customer. Every step forward in AI should make service more dependable for both customers and human agents."
Zendesk, recently named a Leader in the 2025 Gartner Magic Quadrant for the CRM Customer Engagement Center, started impleme [...]
Rating
Innovation
Pricing
Technology
Usability
We have discovered similar tools to what you are looking for. Check out our suggestions for similar AI tools.
2025-10-09
Zendesk launches new AI capabilities for the Resolution Platform, creating the ultimate service experience for all
Presented by ZendeskZendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk [...]
2025-10-29
Magic Leap reveals an Android XR smart glasses prototype
Magic Leap is once again trying to make a name for itself in augmented reality. The company revealed an Android XR smart glasses prototype and it extended an existing partnership with Google. It said [...]
2025-10-29
The missing data link in enterprise AI: Why agents need streaming context, not just better prompts
Enterprise AI agents today face a fundamental timing problem: They can't easily act on critical business events because they aren't always aware of them in real-time.The challenge is infrast [...]
2025-10-12
We keep talking about AI agents, but do we ever know what they are?
Imagine you do two things on a Monday morning.First, you ask a chatbot to summarize your new emails. Next, you ask an AI tool to figure out why your top competitor grew so fast last quarter. The AI si [...]
2025-10-14
EAGLET boosts AI agent performance on longer-horizon tasks by generating custom plans
2025 was supposed to be the year of "AI agents," according to Nvidia CEO Jensen Huang, and other AI industry personnel. And it has been, in many ways, with numerous leading AI model provider [...]
2025-10-14
Visa just launched a protocol to secure the AI shopping boom — here’s what it means for merchants
Visa is introducing a new security framework designed to solve one of the thorniest problems emerging in artificial intelligence-powered commerce: how retailers can tell the difference between legitim [...]
2025-02-27
OpenAI's new GPT-4.5 model is a better, more natural conversationalist
In what has already been a busy past few days for new model releases, OpenAI is capping off the week with a research preview of GPT-4.5. The company is touting the new system as its largest and best m [...]