2025-11-04
Inside Zendesk’s dual AI leap: From reliable agents to real-time intelligence with GPT-5 and HyperArc
Presented by Zendesk
Agentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But he notes that support presents a distinct challenge.
"Support is special because you’re putting an autonomous AI agent right in front of your customer," Upadhyay says. "You have to be confident that it’s going to do the right thing for the customer and by the customer. Every step forward in AI should make service more dependable for both customers and human agents."
Zendesk, recently named a Leader in the 2025 Gartner Magic Quadrant for the CRM Customer Engagement Center, started impleme [...]
Rating
Innovation
Pricing
Technology
Usability
We have discovered similar tools to what you are looking for. Check out our suggestions for similar AI tools.
2025-10-09
Zendesk launches new AI capabilities for the Resolution Platform, creating the ultimate service experience for all
Presented by ZendeskZendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk [...]
2025-11-21
OpenAI is ending API access to fan-favorite GPT-4o model in February 2026
OpenAI has sent out emails notifying API customers that its chatgpt-4o-latest model will be retired from the developer platform in mid-February 2026,. Access to the model is scheduled to end on Februa [...]
2025-11-13
Upwork study shows AI agents excel with human partners but fail independently
Artificial intelligence agents powered by the world's most advanced language models routinely fail to complete even straightforward professional tasks on their own, according to groundbreaking re [...]
2025-10-29
Magic Leap reveals an Android XR smart glasses prototype
Magic Leap is once again trying to make a name for itself in augmented reality. The company revealed an Android XR smart glasses prototype and it extended an existing partnership with Google. It said [...]
2025-12-02
Amazon's new AI can code for days without human help. What does that mean for software engineers?
Amazon Web Services on Tuesday announced a new class of artificial intelligence systems called "frontier agents" that can work autonomously for hours or even days without human intervention, [...]
2025-11-19
The Google Search of AI agents? Fetch launches ASI:One and Business tier for new era of non-human web
Fetch AI, a startup founded and led by former DeepMind founding investor, Humayun Sheikh, today announced the release of three interconnected products designed to provide the trust, coordination, and [...]
2025-10-29
The missing data link in enterprise AI: Why agents need streaming context, not just better prompts
Enterprise AI agents today face a fundamental timing problem: They can't easily act on critical business events because they aren't always aware of them in real-time.The challenge is infrast [...]