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Intercom's new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 at customer service resolutions
Intercom is taking an unusual gamble for a legacy software company: building its own AI model.The 15-year-old, Dublin, Ireland-based massive customer service platform announced Fin Apex 1.0 on Thursda [...]
Intercom, now called Fin, launches an AI agent whose only job is managing another AI agent
The company formerly known as Intercom just did something that no major customer service platform has attempted at scale: it built an AI agent whose sole job is to manage another AI agent.Fin Operator [...]
Visa just launched a protocol to secure the AI shopping boom — here’s what it means for merchants
Visa is introducing a new security framework designed to solve one of the thorniest problems emerging in artificial intelligence-powered commerce: how retailers can tell the difference between legitim [...]
Three AI coding agents leaked secrets through a single prompt injection. One vendor's system card predicted it
A security researcher, working with colleagues at Johns Hopkins University, opened a GitHub pull request, typed a malicious instruction into the PR title, and watched Anthropic’s Claude Code Securit [...]
Meta returns to open source AI with Omnilingual ASR models that can transcribe 1,600+ languages natively
Meta has just released a new multilingual automatic speech recognition (ASR) system supporting 1,600+ languages — dwarfing OpenAI’s open source Whisper model, which supports just 99. Is architectu [...]
Google’s new framework helps AI agents spend their compute and tool budget more wisely
In a new paper that studies tool-use in large language model (LLM) agents, researchers at Google and UC Santa Barbara have developed a framework that enables agents to make more efficient use of tool [...]
