Zendesk has appointed Tifenn Dano Kwan as its new chief marketing officer, bringing in a veteran enterprise SaaS marketer as the company accelerates its pivot toward AI-powered customer service. Dano Kwan replaces Kelly Waldher, who joined the company from Google in 2023. The appointment comes at a defining moment for Zendesk. The company has spent […]<br /> This story continues at The Next Web [...]
Presented by ZendeskZendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk [...]
Presented by ZendeskAgentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But h [...]
Legacy infrastructure, not the models themselves, is what's actually slowing AI agents down. That was the shared conclusion of three infrastructure leaders — from LinkedIn, Walmart, and Zendesk [...]
Microsoft last week took Agent 365, its management platform for AI agents, out of preview and into general availability — a move that signals the software giant believes the governance challenge aro [...]
Enterprise AI has largely been built around context engineering. Teams connect enterprise systems, generate chunks and embeddings, build retrieval pipelines, and assemble the context needed by individ [...]
Enterprise AI has a new infrastructure problem: companies are accumulating agents faster than they are developing systems to govern them.Gartner estimates that the average global Fortune 500 company w [...]
Nimble, a New York City-based tech startup VentureBeat previously covered for its efforts to re-invent web search for enterprises by using multiple AI agents to improve accuracy and depth, is taking a [...]
Jensen Huang walked onto the GTC stage Monday wearing his trademark leather jacket and carrying, as it turned out, the blueprints for a new kind of monopoly.The Nvidia CEO unveiled the Agent Toolkit, [...]
OpenAI introduced a new paradigm and product today that is likely to have huge implications for enterprises seeking to adopt and control fleets of AI agent workers.Called "Workspace Agents," [...]