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Zendesk launches new AI capabilities for the Resolution Platform, creating the ultimate service experience for all
Presented by ZendeskZendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk [...]
Inside Zendesk’s dual AI leap: From reliable agents to real-time intelligence with GPT-5 and HyperArc
Presented by ZendeskAgentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But h [...]
The best Labor Day sales for 2025: Tech from Apple, Dyson, Sony and others is up to 50 percent off
Labor Day marks the unofficial end to summer as the weather starts to get crisper and students head back to school for the new semester. It also marks a good time to check out the tech deals available [...]
The best Labor Day sales for 2025: Get up to $500 off gear from Apple, Dyson, Shark, Sony and others
Labor Day is here, marking the unofficial end to summer as the weather starts to get crisper and students head back to school for the new semester. It also marks a good time to check out the tech deal [...]
The best Labor Day sales for 2025: Get up to 50 percent off gear from Apple, Dyson, Sony and others
Labor Day marks the unofficial end to summer as the weather starts to get crisper and students head back to school for the new semester. It also marks a good time to check out the tech deals available [...]
The best Labor Day sales you can still get today from Apple, Dyson, Sony and others
Labor Day may bring about the unofficial end to summer, but on the bright side, it can be a good time to save on tech. While seasonal holidays like Memorial Day and Labor Day aren’t the boon for tec [...]
Agents think in milliseconds, legacy infrastructure doesn't. LinkedIn, Walmart and Zendesk shared how they closed the gap at VB Transform 2026
Legacy infrastructure, not the models themselves, is what's actually slowing AI agents down. That was the shared conclusion of three infrastructure leaders — from LinkedIn, Walmart, and Zendesk [...]
Microsoft takes Agent 365 out of preview as shadow AI becomes an enterprise threat
Microsoft last week took Agent 365, its management platform for AI agents, out of preview and into general availability — a move that signals the software giant believes the governance challenge aro [...]