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2025-10-09
Zendesk launches new AI capabilities for the Resolution Platform, creating the ultimate service experience for all
Presented by ZendeskZendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk [...]
2025-11-04
Inside Zendesk’s dual AI leap: From reliable agents to real-time intelligence with GPT-5 and HyperArc
Presented by ZendeskAgentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But h [...]
2025-06-05
The Oversight Board says Meta isn't doing enough to fight celeb deepfake scams
Scams using AI deepfakes of celebrities have become an increasingly prominent issue for Meta over the last couple of years. Now, the Oversight Board has weighed in and has seemingly confirmed what oth [...]
2025-02-12
Meta warns users not to fall for romance scammers posing as celebrities or military
Think you might have met someone “attractive, single and successful” on Facebook or Instagram? You might want to think again, Meta says. Ahead of Valentine’s Day, the company is once again warni [...]
2025-12-09
Brand-context AI: The missing requirement for marketing AI
Presented by BlueOceanAI has become a central part of how marketing teams work, but the results often fall short. Models can generate content at scale and summarize information in seconds, yet the out [...]
2025-01-10
X's new parody labels won't fix its impersonation problem
X is further aiming to clamp down on impersonation by rolling out a label for parody accounts to help make them distinct from the real deal. Users will now start seeing the label on posts as well as p [...]
2025-03-05
Facebook scammers want you to think Elon Musk can cure diabetes
Elon Musk discovered a simple 30-second “fridge trick” that can reverse diabetes, but the discovery has spooked pharmaceutical companies so much they put a $78 million bounty on his head, forcing [...]
