Zendesk launches new AI capabilities for the Resolution Platform, creating the ultimate service experience for all

Presented by ZendeskZendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk [...]

How to watch the 2026 FIFA World Cup draw live today

The 2026 FIFA World Cup draw is this Friday. (Hector Vivas - FIFA/FIFA via Getty Images)<br /> <br /> <br /> Hector Vivas - FIFA via Getty Images<br /> <br /> <b [...]

Inside Zendesk’s dual AI leap: From reliable agents to real-time intelligence with GPT-5 and HyperArc

Presented by ZendeskAgentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But h [...]

Agents think in milliseconds, legacy infrastructure doesn't. LinkedIn, Walmart and Zendesk shared how they closed the gap at VB Transform 2026

Legacy infrastructure, not the models themselves, is what's actually slowing AI agents down. That was the shared conclusion of three infrastructure leaders — from LinkedIn, Walmart, and Zendesk [...]

How to transfer Ticketmaster tickets to your friends or family

That reunion tour concert you booked a few months ago is creeping up on your calendar, but you're going to be trapped at home because life gets in the way sometimes. If you booked your ticket thr [...]

How to transfer your Ticketmaster tickets to someone else

That reunion tour concert you booked a few months ago is creeping up on your calendar, but you're going to be trapped at home because life gets in the way sometimes. If you booked your ticket thr [...]

Microsoft takes Agent 365 out of preview as shadow AI becomes an enterprise threat

Microsoft last week took Agent 365, its management platform for AI agents, out of preview and into general availability — a move that signals the software giant believes the governance challenge aro [...]

Zendesk acquires Forethought in its biggest deal in two decades

The 2018 Startup Battlefield winner is joining Zendesk as the race to own agentic customer service accelerates When Forethought won the TechCrunch Startup Battlefield competition in 2018, ChatGPT was [...]

Zendesk hires serial enterprise CMO Tifenn Dano Kwan as it bets everything on AI agents

Zendesk has appointed Tifenn Dano Kwan as its new chief marketing officer, bringing in a veteran enterprise SaaS marketer as the company accelerates its pivot toward AI-powered customer service. Dano [...]