AI is just an instrument in your CX symphony - how to conduct it well, according to NiCE analysts

Inside NiCE Analyst Summit 2025: Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated. [...]

How to watch the LG press conference at CES 2026

LG<br /> For years, LG has kicked off CES press day with the first event of the morning — and 2026 will be no different. The Korea-based corporation is theming its presentation as "Innov [...]

How leading CPG brands are transforming operations to survive market pressures

Presented by SAP The consumer packaged goods industry is experiencing a fundamental shift that's forcing even the most established brands to rethink how they operate. It's what some folks ca [...]

Databricks: 'PDF parsing for agentic AI is still unsolved' — new tool replaces multi-service pipelines with single function

There is a lot of enterprise data trapped in PDF documents. To be sure, gen AI tools have been able to ingest and analyze PDFs, but accuracy, time and cost have been less than ideal. New technology fr [...]

Engadget Podcast: Would you trust a terrifying home robot?

Home robots are moving way beyond Roombas. 1X unveiled its NEO helper bot this week, a terrifying $20,000 machine that can perform basic tasks after you've trained it, and more complex tasks via [...]

Microsoft brings autonomous AI agents to 365 Copilot

Microsoft is adding a feature to 365 Copilot that lets AI agents handle web tasks on their own, pushing automation in knowledge work a step further.<br /> The article Microsoft brings autonomous [...]

98% of market researchers use AI daily, but 4 in 10 say it makes errors — revealing a major trust problem

Market researchers have embraced artificial intelligence at a staggering pace, with 98% of professionals now incorporating AI tools into their work and 72% using them daily or more frequently, accordi [...]

AI Agents are delivering real ROI — Here's what 1,100 developers and CTOs reveal about scaling them

Presented by DigitalOceanFrom refactoring codebases to debugging production code, AI agents are already proving their value. But scaling them in production remains the exception, not the rule. In Digi [...]

Why Google’s File Search could displace DIY RAG stacks in the enterprise

By now, enterprises understand that retrieval augmented generation (RAG) allows applications and agents to find the best, most grounded information for queries. However, typical RAG setups could be an [...]